Reception

Closed for the day. The phone still answers.

An AI receptionist for your business number. It picks up at any hour, books the appointment, puts callers through, and takes a message instead of guessing.

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From $149 a month. One number, answered at any hour. Stop any month.

After hours7:42 pmAnswered
  1. AssistantThank you for calling Eastside Auto. You are speaking with an automated assistant. How can I help you today?
  2. CallerThis is Dana Reyes. I need my brakes checked before Saturday.
  3. AssistantI can offer Tuesday at 10:15, Tuesday at 11:30 or Thursday at 9:30. Which one suits you?
  4. CallerThe third one, please.
  5. AssistantSo that is Thursday at 9:30. Is that right?
  6. CallerYes.
  7. AssistantBooked with Eastside Auto: Thursday at 9:30. I will text you a confirmation.

In your console at 7:45 pm

Dana Reyes called to have her brakes checked before Saturday. Booked for Thursday at 9:30. Nothing to do before then.

An example. The caller and the workshop are made up.

One day at the counter

Scroll through an ordinary day. The sign on the door turns at six. The line does not.

The time on the wall 10:05 pm

  1. 9:14 amPut through

    A supplier asked for the workshop. It put him through to your phone.

  2. 11:02 amYour answer, read out

    Do you fit winter tyres on a Saturday? It read out the answer you wrote down.

  3. 12:15 pmNeeds a person

    A customer wanted money back on a repair. It said that needs a person, and took a message for you.

  4. 2:40 pmBooked

    A service on Friday at 8:30, picked from your free times.

  5. 6:00 pmClosed

    The sign turns. The line tells callers you are closed, then carries on.

  6. 7:42 pmBooked

    Dana Reyes, brakes, Thursday at 9:30. She has it by text.

  7. 10:05 pmMessage

    Not something you wrote down, so it did not guess: a name, a number and what it is about.

An example day. The callers and the workshop are made up.

What happens on a call, in order

  1. It picks up and says what it is

    At any hour, with your own greeting. Then one sentence you cannot switch off: You are speaking with an automated assistant.

  2. It puts the caller through, or reads out your answer

    You write down your departments and the words that reach them. Each is a transfer to your phone or an answer in your own words, and that list decides before any model does.

  3. It books the appointment while they are on the line

    You list your services and how long each one takes. The times it offers come from your opening hours.

    1. Three free times are read out
    2. The caller picks one, in their own words
    3. It reads the time back and waits for a yes
    4. It is in your diary, and the caller gets a text

  4. The rest becomes a message, not a guess

    If the answer is not something you wrote down, it says it is not sure and takes the caller's name, number and what it is about. The question is kept, so you can write the answer once.

Three kinds of question it will not answer

They are stopped before anything is generated. It says so in these words, then takes a message for you.

  • Allergies, ingredients, medicines

    I am not able to answer anything about ingredients, allergies or medicines - that has to come from a person in the kitchen.

  • Refunds, compensation, lawyers

    That one needs a person, not me. I will not agree anything about money on their behalf.

  • Staff, and other people's bookings

    I cannot tell you anything about who works here or about somebody else's booking.

The call record shows which word stopped it, so you can disagree with a word and not with a score. For everything else it is given only what you wrote, and is told to take a message when the answer is not there.

What you find afterwards

Every call is in your console a few minutes after it ends. This is the call from the top of the page, the way it is kept.

A summary you can act on
Who called and why, what was agreed, what you have to do next, and how urgent it is. Up to four lines, in the caller's language.
What it promised, word for word
Any sentence that committed you to a time, a price or a callback is listed on its own, and only if it was really said.
By email, if you want it
A department can send its summaries to an address you choose. A letter every Monday counts the week: calls taken, answered, booked and out of hours.

Summary

  • Dana Reyes called to have her brakes checked before Saturday.
  • Booked for Thursday at 9:30.
  • Nothing to do before then.
  • Not urgent: the appointment is in the diary.

We told them

Booked with Eastside Auto: Thursday at 9:30. I will text you a confirmation.

What was said
  1. AssistantThank you for calling Eastside Auto. You are speaking with an automated assistant. How can I help you today?
  2. CallerThis is Dana Reyes. I need my brakes checked before Saturday.
  3. AssistantI can offer Tuesday at 10:15, Tuesday at 11:30 or Thursday at 9:30. Which one suits you?
  4. CallerThe third one, please.
  5. AssistantSo that is Thursday at 9:30. Is that right?
  6. CallerYes.
  7. AssistantBooked with Eastside Auto: Thursday at 9:30. I will text you a confirmation.
Illustration: a call in the Reception console

What owners ask about an AI receptionist

Is Reception an AI receptionist or an answering service?
An AI receptionist. It is software that answers your business number, not a call center staffed by people. It tells every caller it is an automated assistant, answers from what you wrote down, books appointments and takes a message for everything else.
Can I keep my business number?
You add the number your callers dial, and we tell you how to point it at us. Until then no call is taken.
Does it answer after hours and at weekends?
It still answers. It tells the caller you are closed, then carries on: a booking, a message, or your written answer.
Which languages does it speak?
English, German and Polish. If the caller starts in another of the three, it changes to it.
Can a caller still reach a real person?
Is put through to the number you set. If you do not pick up, it takes a message.
Will it give out information about my staff?
Payroll, leave, anything about a named person: a four-digit PIN first. Three wrong tries and it takes a message.
What happens when the minutes run out?
The line keeps answering. Your console shows the minutes used this month and the rate for the extra ones.
How is it different from voicemail?
Voicemail keeps a recording if the caller decides to leave one. Reception answers the call, books the appointment while they are still on the line, and sends a caller who hung up a text with a link to pick a time for a callback.

An AI receptionist for your trade

The calls a plumber gets at night are not the calls a salon gets on a Saturday. Each trade has its own page: the calls, what you would write down, and where the line stops.

One line, priced by the month

Stop at any time. The line stays answered until the end of the month you paid for.

  • Receptionist - Solo

    $149 a month
    • $312.90 for 3 months up front, save $134.10 (30%)
    • $536.40 for 6 months up front, save $357.60 (40%)

    One number answered at any hour, with 300 minutes of calls a month.

    Set up your line

  • Receptionist - Office

    $399 a month
    • $837.90 for 3 months up front, save $359.10 (30%)
    • $1,436.40 for 6 months up front, save $957.60 (40%)
    Numbers
    3
    Minutes a month
    1,500
    Start Receptionist - Office

  • Receptionist - Group

    $999 a month
    • $2,097.90 for 3 months up front, save $899.10 (30%)
    • $3,596.40 for 6 months up front, save $2,397.60 (40%)
    Numbers
    10
    Minutes a month
    5,000
    Start Receptionist - Group

Departments, bookings, messages and the written record are in every plan. You pay on the next step, with no account to make first. The account is made for you from the receipt, and you add your number inside it.

Not today?

We email you this page and what it costs. No account, no list.

One mail with the page. Tick the box if you also want a follow-up. How we handle the data

Also at the counter

Three smaller desks for what arrives in writing. Each is bought on its own, with or without the phone.

  • Reviews Desk

    Your keyword and regex rules draft the reply in your voice; you approve and paste. Works from day one by forwarding Google's notification mails - no account access needed.

    $49 a monthStart Reviews Desk

  • Night Receptionist

    A message at 22:40 gets your template at 22:40 - never a model improvising - and the real reply is drafted for your morning.

    $49 a monthStart Night Receptionist

  • Case Status Portal

    Every repair, order or matter gets a link with its timeline. Your customer refreshes a page instead of calling, and gets a mail on every stage change.

    $29 a monthStart Case Status Portal

Who is answering

You are letting a machine answer in your name. You should know what it is and whose it is.

Not a call center and not a person. It is software that speaks: it answers from what you wrote, and hands everything else to you as a message. The sentence that says so cannot be edited or removed.

The company
Oakmont Technologies LLC
5511 Parkcrest Dr. Suite 103, Austin, TX 78731, United States
Full company details
What is kept
What was said, the summary, the caller's number and any message they left. No audio is recorded. All of it is in your account export.
Stopping it
Open billing in your console and cancel. The line stays answered until the end of the month you paid for, and nothing is charged after it.
A person
admin@oakmonttechnologies.com. A person reads every message and replies, usually within one business day.

Tonight's calls, answered.

From $149 a month

Set up your line